When does the Project finish and the Promise begin?

Here's the thing... project was delivered in November 2009 after some hurried, but otherwise OK, development and training. Roll-out was heavily supported by floor-walkers on the ground who moved heaven and earth to get it done. 2000 users, 2000 issues (of which 1975½ have been resolved) and 2000 (actually 1000, but I was on a … Continue reading When does the Project finish and the Promise begin?